The Connected Business

Practical insights for service business owners on automation, connected systems, and building a business that works without you doing it all.

CRM vs Spreadsheet: An Honest Comparison for Small Business Owners

CRM vs Spreadsheet: An Honest Comparison for Small Business Owners

CRM vs Spreadsheet: An Honest Comparison for Small Business OwnersJackie Van Baren
Published on: 23/07/2026

Spreadsheets work for small businesses at first, but growth demands automation. Compare spreadsheets vs CRM systems and discover when it's time to upgrade your business systems.

CRM & Business Automation
Free Information Doesn't Create Transformation

Free Information Doesn't Create Transformation

Free Information Doesn't Create TransformationJackie Van Baren
Published on: 22/07/2026

Free content gets you noticed. A structured course gets your clients results. Here's why the two are doing completely different jobs.

Online Course
Why Business Automation Isn't Just for Big Companies

Why Business Automation Isn't Just for Big Companies

Why Business Automation Isn't Just for Big CompaniesJackie Van Baren
Published on: 16/07/2026

Business automation isn't just for big companies anymore. Simple automations can save small business owners hours each week by handling follow-ups, reminders, enquiries, and routine tasks automatically.

CRM & Business Automation
What Happens When You Let the System Do the Follow-Up (and Why It Changes Everything)

What Happens When You Let the System Do the Follow-Up (and Why It Changes Everything)

What Happens When You Let the System Do the Follow-Up (and Why It Changes Everything)Jackie Van Baren
Published on: 14/07/2026

Stop losing leads to forgotten follow-ups. Discover how automated follow-up sequences nurture enquiries, improve conversions, and help your business grow without extra effort.

Lead Nurturing & Sales Automation